We value your time and ours, and we appreciate your understanding of our cancellation and payment policies.
Appointment Cancellations
- A 24-hour cancellation notice is required for all appointments.
- Cancellations made less than 24 hours in advance will result in your card being charged the full price of the scheduled service.
Payments
- Cash or check is preferred for all transactions.
- A 3% processing fee will be applied to all credit card payments.
- Tips are always appreciated but never expected.
Monthly Subscriptions
- Subscription payments are deducted on the 1st of each month.
- To cancel your subscription for the following month, please notify us at least 5 business days prior to the 1st.
- Cancellations made after this window will apply to the end of the following month, and the next month’s charge will still be processed.
Group Class Cancellation & Refund Policy
Enrollment in our group class is a commitment for the full 30-week program, which runs continuously. Payment is required in full at the beginning of the program to secure your place.
- A three-week cancellation period applies from the official start date of the program.
- Cancellations made within the first three (3) weeks of the program may be eligible for a refund, less any administrative or processing fees.
- No refunds will be issued after the first three (3) weeks, regardless of attendance, schedule conflicts, illness, holidays, or other personal circumstances.
- Missed classes cannot be made up, transferred, or credited toward future programs.
- Enrollment is non-transferable to another participant.
- By enrolling in the program, participants acknowledge and agree to this cancellation and refund policy.
Classes at Partnering Organizations
- If you registered for a class held at one of our partner locations, please refer directly to their cancellation policy, as it may differ from ours.